Shipping policy

KasiPicks Shipping Policy

Last updated: 13 October 2026

KasiPicks delivers orders across South Africa using Aramex.

We aim to get your order to you as safely and efficiently as possible.

Delivery Time

Estimated delivery time is:

7–12 business days

Business days exclude weekends and South African public holidays.

Delivery times are estimates and may vary depending on your location, courier delays, public holidays, weather, high-order periods, or other circumstances outside our reasonable control.

Shipping Areas

We currently deliver to eligible addresses within South Africa.

Please make sure your delivery address is complete and correct when placing your order.

KasiPicks is not responsible for delays caused by incorrect or incomplete address details supplied by the customer.

Courier

Orders are shipped using Aramex.

Once your order has been dispatched, tracking information may be provided where available so you can follow your delivery.

Order Processing

Orders are prepared and processed before being handed over to the courier.

You will receive an order confirmation after placing your order, and a shipping confirmation once your parcel has been dispatched.

Delivery Delays

While we aim to deliver within 7–12 business days, delays may occasionally occur.

Possible causes include:

  • Courier delays
  • Public holidays
  • Remote delivery areas
  • Severe weather
  • High order volumes
  • Incorrect delivery information
  • Events outside our reasonable control

If your order is taking longer than expected, please contact us and we will assist where possible.

Receiving Your Order

Please ensure that someone is available at the delivery address to receive the parcel where required.

If Aramex is unable to complete delivery, additional delivery attempts or arrangements may be required.

Any additional charges caused by incorrect customer information or repeated failed delivery attempts may be the customer's responsibility where legally permitted.

Damaged Parcels

If your parcel arrives damaged, please contact us as soon as possible.

Please include:

  • Your order number
  • Clear photographs of the parcel
  • Clear photographs of the damaged product
  • A short description of the issue

We will review the matter and assist in accordance with our Return & Refund Policy and applicable South African consumer law.

Incorrect or Missing Items

If you receive the wrong item or something is missing from your order, contact us as soon as possible so that we can investigate and arrange an appropriate solution.

Shipping Charges

Shipping charges, where applicable, will be displayed during checkout before payment is completed.

Any free-delivery promotions will be subject to the conditions shown on the website at the time of purchase.

Contact Us

For shipping or delivery questions, contact:

KasiPicks
A trading brand of KasiVolt (Pty) Ltd
Email: kasipicks@gmail.com

Please include your order number when contacting us about an existing order.