Refund policy
KasiPicks Return & Refund Policy
Last updated: 13 October 2026
At KasiPicks, we want you to be happy with your purchase. If something is wrong with your order, please contact us as soon as possible so that we can assist you.
This policy is intended to comply with applicable South African consumer protection laws, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002. South African Government
Returns for Change of Mind
For eligible goods purchased online, you may cancel your purchase within 7 days after receiving the goods, where the cooling-off provisions of ECTA apply.
The product must be returned in substantially the same condition in which it was received.
For change-of-mind returns, the customer is responsible for the direct cost of returning the product to KasiPicks. Once the eligible return has been received and approved, a refund will be processed. ECTA provides for a full refund following a valid cooling-off cancellation, subject to the direct return cost being borne by the consumer. treasury.gov.za
Certain products may be excluded from the statutory cooling-off right where permitted by law, including goods that are personalised, made to order, likely to deteriorate rapidly, or otherwise fall within an applicable statutory exception. South African Government
Faulty, Defective or Unsafe Products
If a product is faulty, unsafe, defective or does not meet the quality standards reasonably expected, please contact KasiPicks.
Under section 56 of the Consumer Protection Act, qualifying defective goods may be returned within 6 months of delivery. Where the law applies, the consumer may choose between:
- a repair;
- a replacement; or
- a refund.
For qualifying defective goods, the return is made without penalty and at the supplier’s risk and expense. South African Government
This does not apply where the damage was caused by misuse, accidental damage, improper handling, unauthorised repairs, failure to follow product instructions, or alterations made after delivery.
Incorrect or Damaged Orders
If you receive the wrong product, an item is missing, or the product arrives damaged, please contact us as soon as possible after delivery.
Please provide:
- your order number;
- a description of the issue; and
- clear photographs or video showing the product and packaging where relevant.
If the issue is confirmed, KasiPicks will arrange the appropriate remedy in accordance with applicable law.
Items That Cannot Be Returned for Hygiene or Safety Reasons
Certain goods may not be eligible for a change-of-mind return once opened or used where this is permitted by law, particularly where hygiene, health or safety considerations apply.
This limitation does not remove any rights you may have in relation to defective, unsafe or incorrectly supplied goods.
Condition of Returned Products
Unless the return relates to a defect or other statutory right, returned items should:
- be unused and in their original condition;
- include the original packaging where reasonably possible;
- include all accessories, components, manuals and parts supplied with the product; and
- not show signs of misuse, damage or alteration.
We may inspect returned items before processing a refund.
Refunds
Once we receive and inspect your returned product, we will notify you whether the refund has been approved.
Approved refunds will normally be processed back to the original payment method.
Your bank or payment provider may take additional time to reflect the refund after it has been processed.
Where ECTA requires a refund following a valid cooling-off cancellation, the Act provides that the refund must be made within 30 days of cancellation. treasury.gov.za
Return Shipping
If you are returning a product because you simply changed your mind under an applicable cooling-off right, you are responsible for the direct cost of returning the goods.
If a product is confirmed to be defective, unsafe, incorrect or otherwise returnable at the supplier’s expense under South African consumer law, KasiPicks will cover or arrange the applicable return costs. South African Government
Sale and Promotional Items
Sale or promotional items are still covered by applicable South African consumer protection laws.
A discounted price does not remove your rights in relation to defective, unsafe or incorrectly supplied goods.
Exchanges
Where an exchange is available, it will normally be subject to stock availability.
If the replacement product is unavailable, we may offer another appropriate remedy in accordance with applicable consumer law.
How to Request a Return
To request a return, contact:
KasiPicks
A trading brand of KasiVolt (Pty) Ltd
Email: kasipicks@gmail.com
Please include your order number, full name, reason for the return and photographs or video where relevant.
Do not send a product back before receiving return instructions from KasiPicks.
Consumer Rights
Nothing in this policy is intended to limit or exclude any rights that you have under South African law.
The Consumer Protection Act provides consumers with statutory rights relating to the quality and safety of goods.
